Check out what our customers are saying

5.0 out of 5 stars

review from:

Chris was very easy to work with. Delivered exactly what he said he would in a timely and efficient manner. Great communication from start to finish. Would definitely recommend.

Response from Fix It Right Plumbing
Great news about your tap installation at your home in Giralang Chris. Our plumber Chris is a great guy and a ripper plumber to boot so it is great when he gets such positive feedback like this. Thanks for sharing your experience Chris it is very much appreciated

5.0 out of 5 stars

review from:

We had leaking pipe/tap in the kitchen, and we used Fix It Right's online forms to book a request for a plumber to come out urgently. Shanae from FIR was on the phone to me within 5 minutes locking in a time for one of their plumbers to come out to us. Chris came to us at the agreed time, replaced our tap, and also fixed some other plumbing issues we'd been putting off for a while. All in all we were happy with the end result, and felt FIR were very responsive to our needs.

Response from Fix It Right Plumbing
Thanks Brendan for your great review and it is great to hear you booked online with us too. Lots of our customers are using our website for this and it is very convenient. Great news about your tap - we hope it is going well. We'll be sure to pass your comments onto Shenae as well as Chris, they will be really happy to hear it - Thanks again Brendan

5.0 out of 5 stars

review from:

can't remember ever having a better experience with a tradesman before. My problem was taken care of promptly, I didn't have to chase anyone down, as so often happens

Response from Fix It Right Plumbing
Thank you soo very much for your kind words and for taking the time to share your experience Linda. we are thrilled to hear that Brendan (Who is new to the team) could get your hot water system sorted quickly at you home in Ferntree Gully. No hot water is a pain especially this time of year. Thanks again for your review, well pass your kind words onto Brendan, He'll be thrilled

5.0 out of 5 stars

review from:

Chris contacted us immediately after booking and arrived on time. Fixed our hot water tap in the laundry, cleaned our drains. Both Chris and Richie were really understanding and supportive when we were not happy with our kitchen tap. They came back and installed our preferred tap without any additional cost. We highly recommend their service. Thanks guys, we are very happy:)

Response from Fix It Right Plumbing
Thanks for your great feedback Nurten and you were a pleasure to deal with. We have taken your feedback (regarding the original tap) seriously and we have actioned new steps to make sure no one else has the same experience. We are really glad you are happy with your new tap and wish you the best of luck going forward with it. Happy to help Nurten and thanks for sharing your experience

5.0 out of 5 stars

review from:

I have used Fix it Right Plumbing twice. On both occasions they have been outstanding. They have done a full check of all our plumbing needs and swiftly repaired all dripping taps and replaced the old plastic taps with high quality metal taps. Highly recommended.

Response from Fix It Right Plumbing
We’re thrilled to hear that Gary and glad to get your taps and toilet sorted as well as a carbon monoxide test on your heater done too. I’ll pass your comments onto James and Daniel they’ll both be really happy ???? to hear about your review

5.0 out of 5 stars

review from:

Adam was an absolute legend. He was the only plumber after 4 others that could find the source of a very complex leak in our apartment. He went above and beyond for us, wrote a strong report for our owners corporation and was willing to do anything he could to help us get our leak sorted. Thanks Adam and team, highly recommend

Response from Fix It Right Plumbing
Hi Daniel. Thanks for allowing me to locate the ongoing water leak that has been affecting you, as well as your neighbours properties (for almost two years?!) Like I said at the very start “ I’m going to be the last plumber looking for this leak!” It is always difficult for customers to have these hard to find leaks with little help from their initial builder, especially on large multi level apartment complexes like your own. We love working with customers like yourself though, in appreciating the work we do and giving us free reign to find your issues as well as follow up with reporting to body and owners corporations as well staying with you until your concerns are vanquished, so that finally after so long you can move on with what should have been initially a relatively easy to locate concern. Good luck with the subsequent repairs. If there’s any further questions, please feel free to contact us. (Adam)

5.0 out of 5 stars

review from:

Aaron was prompt, professional and super quick to diagnose our tank issue and had it fixed in no time. Brilliant example for a great company!

Response from Fix It Right Plumbing
Thats soo great to hear Ben, we'll be sure to pass your awesome review onto Arron, he will be so happy to hear your feedback

5.0 out of 5 stars

review from:

Daniel did a good job. He fixed the issue I had and explained why repairs were necessary and what caused the issue. The booking system was good in that I got a call to say he would be a little later than planned.

Response from Fix It Right Plumbing
Thanks for your great feedback on our plumber Daniel Eppie. So glad you were happy with the service. We are also really happy to hear you enjoyed using the book online function too, This makes it real easy for you to book a job day or night from the comfort of your lounge chair. Glad everything worked Eppie thanks for the review

5.0 out of 5 stars

review from:

I have always found it difficult to find a trades service that demonstrates that they value the customer. Starting with speaking with Shenae to arrange a call out, through to the job being completed professionally by Dave, I particularly appreciated the communcation updates. Their business model is fair for both customer and company. I must admit to not comparing prices, but I really felt like Dave was genuinely trying to do his very best for us. I will gladly use this company again.

Response from Fix It Right Plumbing
Cheers Darren for your recommendation it really does mean the world to us. We always like the fact that we quote everything upfront and will always be up front with everything we do. Dave is fantastic at what he does and is a real asset to the team. We are really glad you enjoyed his service (and Shenae's) and are even more thrilled you took the time to share your experience

5.0 out of 5 stars

review from:

Speedy turn around and transparent conduct. Had a leak fixed in the same afternoon I called. Did a fantastic job.

Response from Fix It Right Plumbing
Thanks James very much appreciated - well pass this onto Chris your plumber he'll be thrilled