Check out what our customers are saying

5.0 out of 5 stars

review from:

In my case same day promt service. Friendly staff who explained what they were doing. Very happy with the work performed and definitely would recommend them.

Response from Fix It Right Plumbing
Thankyou Colin for your feedback- great to know you were looked after and seen to on the same day. We appreciate the time you have taken out to give us a review.

5.0 out of 5 stars

review from:

Professional service and they did the job efficiently.

Response from Fix It Right Plumbing
Thankyou Dongkai for your review, and hope you were satisfied with our job quality and service.

1.0 out of 5 stars

review from:

You cannot claim to be a leak detection specialist through wording on your website then have less of an idea about an issue than the person with the problem. Waste of time.

Response from Fix It Right Plumbing
Thanks for your feedback P Seid. I can assure you that jason (The plumber who attended your home) is qualified and well trained in leak detection and completes complex leak detection tasks every day of the week. He arrived at your home and was extremely well equiped, and trained on the best and most elaborate testing equipment there is available. I have spoken to Jason and he advised there was a communication breakdown onsite and for the part that we might have played in that I do apologise. Jason is a great listener and is always looking to help and he always tries to get to the bottom of a problem right from the start. Apologies that we could not help this time

5.0 out of 5 stars

review from:

Fix-It Right Plumbing is the company to call when you want a prompt response from obliging and knowledgeable plumbers who are problem solvers abd professional tradespeople. You can be confident that the work they deliver will be of a very high standard. We had an unusual and difficult water leak which required both extensive preliminary investigation and then considerable plumbing work to stop the leak and repair or water system. Jason, Jeremy and their colleagues were knowledgeable and extremely professional at all times. They were willing to be innovative and put in extra effort to work out the best solution for our problem. Jason is an excellent communicator and he kept us informed about progress at every stage. As well, he listened to our concerns and needs and, where possible, he was willing to change his plans to fit in with our requests. On completion of the job the work site was tidied, cleaned and left in the best condition possible. We can highly recommend this company and their workers. Our special thanks also to Jason and Jeremy for their work at our home. Jill and Robert Brook

Response from Fix It Right Plumbing
Thankyou so much Jill and Robert for giving us a great detailed review of the service you received. We are so glad that Jason and Jeremy provided you with a solution for your water leak, which can sometimes be quite tricky. And that they were professional and delivered you with a high standard of work- we will pass this feedback on to the boys and they will be so happy to hear this news.

3.0 out of 5 stars

review from:

Very efficient, does a good job and cleanup. Very expensive though. Clever business model. They say they do not charge by the hour. I think this is the key, if you work out the components of the bill it equates to several hundred dollars per hour. Would be great if owner passed on some of the efficiencies to the customer.

Response from Fix It Right Plumbing
Thanks for taking the time to give us some valued feedback Terry. We always strive to go out of our way to ensure the job is done to the very highest of standards and to ensure that it will last (No matter what work you are getting done) Jason has ensured that you will have trouble free hot water for many years to come. You made the right choice by replacing the system as repairing can be cheaper to start with but can be more costly if problems reoccur time again. As for our pricing we feel it is the best way to quote up front what the job will cost before we start therefore there is no nasty surprises and you don't need to hold a stop watch to us while we are working. You may have been surprised at how quickly Jason completed the job and that was in part because of the huge vehicles we have and the fact that we actually carry hot water systems with us at all times (unlike most plumbers). This gets you back up and running a lot quicker. We hope you enjoy your new system Terry and thanks again for your feedback

5.0 out of 5 stars

review from:

Prompt, friendly and wonderful customer service. Could not recommend more highly. Have been fortunate enough to have Chris work in our house twice - so professional and EXTREMELY knowledgeable. Feel really confident in making decisions with his experience and help.

Response from Fix It Right Plumbing
Thankyou Alison for your review- and we will pass on this feedback to Chris. It's great to have ongoing customer's who can come back to us again to receive the same great service.

5.0 out of 5 stars

review from:

Adam has done a great job, really happy! Would definitely recommend this company

Response from Fix It Right Plumbing
Thank you Anna for your kind words about Adam. We will be sure to pass them on. Adam goes the distance to do the best job he can.

5.0 out of 5 stars

review from:

Thanks James for a professional and thorough job. Arrival time was as promised by the office, and James fixed all problem areas perfectly. Highly recommend, Daniela

Response from Fix It Right Plumbing
Thanks Daniela for your feedback, we appreciate the time you have taken to provide us with your review. We are so glad you had a great experience with James and we will pass on your feedback.

5.0 out of 5 stars

review from:

I booked online and received a response in less than 2 mins to confirm. To my surprise I then received a call to say they could send someone out that day. James arrived on time and was extremely helpful, honest and professional. Would highly recommend Fix It Right Plumbing to anyone who appreciates fantastic customer service and quality work at a very reasonable price.

Response from Fix It Right Plumbing
Thanks so much Liz for taking the time to review James and our Fix it Right Plumbing team. We strive to do the best we can for service and quality at the right price, so very glad to hear that you were happy with the experience 🙂

5.0 out of 5 stars

review from:

Excellent professional service from James. He replaced a hot water system which was in a very awkward position on the property. He also found a leaking tap and replaced that too. Office staff very friendly and professional . Would defiantly recommend your business. .

Response from Fix It Right Plumbing
Hi Anne. Thankyou so much for taking the time to review James and our team. I will pass on your feedback to James for his great service, and it is also very kind of you to mention the office team 🙂